- #Mac system requirements for firefox browser full
- #Mac system requirements for firefox browser software
#Mac system requirements for firefox browser full
Updated Supported web browsers section for full Microsoft Edge Chromium support.Īdded recommendation for antimalware on each Genesys Cloud device or computer. Updated the Virtual Desktop Infrastructure (VDI) support section with details on WebRTC Media Helper. Currently, the default standard is the US format (for example, DD/MM/YYYY and 12-hour clock), but future releases will include support for various date-time formats and "start of week" settings applicable to various subregions. However for written words, all varieties of a specified language, such as US and British English, use the same UI localization. Genesys Cloud supports specific dialects with ASR and TTS for spoken words.
Analytics and keyword spotting are not currently available in Genesys Cloud. These prompts cover standard sets of data, including dates, monetary, numbers, ordinals, and some phrases used by features for error handling (speech recognition errors). Genesys Cloud's IVR system audio files are contained in a library of provided prompts that you can use "out of the box" or updated by the flow author. Genesys Cloud does not currently support third-party vendors. ASR and TTS are provided by proprietary technology. Genesys Dialog Engine Bot Flow support appears in the table above. Genesys Dialog Engine only supports en-US. For more information, see Content Search view. The following transcript languages are currently supported for Speech and Text Analytics Content Search: EN-US, EN-GB, EN-AU, EN-ZA, EN-IN, ES-US. For more information about enabling beta languages, contact Customer Care. Support for Thai is limited and under active translation, but will be generally available in a future release. To request Japanese language support for your organization, contact Genesys Cloud Customer Care. Due to language model size, when you enable the Japanese language, then Genesys Cloud allows English as the only other language in the organization. 
(Beta: TUI, speech recognition, and text-to-speech) Screen sharing support for Firefox versions earlier than 39 requires the Genesys Cloud Screen Sharing Helper add-on.
Firefox allows you to choose the window you want to share, but it does not have an option for sharing the entire screen at this time. To support screen sharing, Chrome requires the Genesys Cloud Screen Sharing Helper add-on. Chrome allows you to share a screen, a specific window, or your entire desktop. The ability to select a specific screen or window to share is not available at this time. Desktop app only shares the default monitor. Screen sharing is available for Chrome, Firefox, and the desktop app. 
Browser app: a camera that is a recognized video device by your browser. Voice only (camera off) : 32kbps – 150kbps per connected user in the video chat. Low Definition: 100kbps – 500kbps per connected user in the video chat. Medium Definition: 500kbps – 1mbps per connected user in the video chat. High Definition (HD): 1mbps – 2mbps per connected user in the video chat. We recommend the following bandwidth for each quality setting: Video chat is supported in the desktop and browser apps but has additional requirements and specifications. 
For more information, see Browser requirements for the Genesys Cloud embedded clients.
For Genesys Cloud embedded clients, the minimum system requirements are based on the host or browser running the client, and vary based on the implementation. #Mac system requirements for firefox browser software
Some antivirus software runs real-time inspection on HTTPS and audio packets, and may lower the audio quality of WebRTC. For more information, see Malware and antispam protection best practices. Genesys recommends that each Genesys Cloud-enabled device or computer includes antimalware protection. The best approach is experimentation with the desired agent configuration to ensure that the machine has enough CPU, memory, and networking to support all applications comfortably. Since the type and number of additional applications in any machine is different, Genesys cannot provide specific guidance. For example, third-party applications can be more resource-intensive than Genesys Cloud. Genesys recommends that PCs exceed the minimum system requirements when WebRTC voice, video, or third-party, resource-intensive software is used. For more information, see the FAQ Why do multiple concurrent Genesys Cloud logins cause problems? For example, the same account logged in to multiple tabs or browsers, the same account logged in to the desktop app and in a browser, or the same account logged in to different computers at the same time. Genesys recommends against multiple simultaneous logins to the same Genesys Cloud account.
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